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Privacy Policy

BalkanViator’s Website www.balkanviator.com and its Content is owned by GoViator Limited (“us”). The term “you” refers to any users, visitors, or viewers of this Website, the term “we”, “us”, and “BalkanViator” refers to GoViator Limited.

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to this Website.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information you voluntarily submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by sending an email.

Automatically-collected information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We may use the information collected in the following ways:

To operate and maintain the Website;

To respond to your comments or inquiries;

To provide you with user support;

To track and measure advertising on the Website;

To protect, investigate, and deter against unauthorized or illegal activity.

HOW LONG WILL WE RETAIN YOUR INFORMATION?

Your personal information is kept private and stored securely until a time it is no longer required, has no use, or you request for it to be forgotten (deleted/ erased).

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THIRD PARTY USE OF PERSONAL INFORMATION

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

The Website currently uses the following third-party service providers:

Google Analytics: this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but this is anonymized and no other personal information is captured by Google Analytics.

Hotjar: is a software used for improving the site’s user experience. Hotjar measures and records users’ interactions on the site such as mouse movements, clicks, times between actions, browser information, key entries, mouse scroll actions, etc.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

COOKIES

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.

ADVERTISING

Display Ads: We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.

Retargeting Ads: From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

Email: On the Website, you may send e-mails, which may be also be used for marketing purposes. All updates sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

SENSITIVE PERSONAL INFORMATION

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

CHILDREN’S INFORMATION

When providing information society services directly to a child, processing of personal data of a child is lawful if the child is at least 16 years old. If a child is below the age of 16, such a treatment is lawful only if and to the extent that the parent has given or approved the parent's liability to the child. BalkanViator invests reasonable efforts to check whether or not the custody of such a parent has been or has been approved by the holder of parental responsibility for the child, taking into account the available technology.

YOUR PERSONAL INFORMATION RIGHTS

BalkanViator will respond to reasonable requests for correction of your personal information and to correct, supplement, or delete inaccuracies. If you have any questions or comments about the Privacy Policy, please contact us. The Personal Data Protection Officer can be contacted via info@balkanviator.com.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Under the Federal privacy right, you are entitled to request information about your stored data in the BalkanViator’s system as well as to have your data erased from the BalkanViator’s system. In such a case, all of the data BalkanViator has about you will be irreversibly anonymized. Such request should be made via email to info@balkanviator.com.